Privacy Policy
Your privacy matters deeply to us.
When you share your personal or health information with Rose Lazarus Naturopath, it is treated with care, confidentiality, and respect.
When you share your personal or health information with Rose Lazarus Naturopath, it is treated with care, confidentiality, and respect. We only collect what is necessary to support your health care, we never sell your information, and we take reasonable steps to keep it secure.
Below is the full Privacy Policy outlining how your information is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
Who We Are
Rose Lazarus Naturopath (“we”, “us”, “our”) provides Naturopathic consultations and health services. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or engage our services.
Information We Collect
While providing our services or through your use of our website, we may collect: your name, date of birth, email address, phone number, address, health history and medical information, lifestyle and dietary information, test results and clinical notes, appointment and payment details, IP address and website usage data, enquiry details, survey responses or testimonials.
Health information is considered “sensitive information” under Australian law and is given additional protection.
Our services are intended for individuals aged 18 and over, or minors with parent or guardian consent.
How We Use Your Information
We collect and use your information to provide Naturopathic consultations and treatment, maintain accurate clinical records, communicate about appointments and care, send relevant updates or newsletters (where you have opted in), process payments, meet our legal and professional obligations.
Marketing emails are only sent where you have subscribed or were permitted by law. You may unsubscribe at any time. We may also use de-identified and aggregated data to improve our services and website performance.
Payments and Third-Party Providers
Online payments are processed securely through Stripe. Stripe encrypts and processes your card details in accordance with its own privacy and security standards. We do not store your full credit card details.
We may also use secure third-party providers for booking systems, email communication, document storage and telehealth platforms. Some providers may store data overseas. Where this occurs, we take reasonable steps to ensure they comply with Australian privacy standards.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored in secure electronic systems and, where applicable, secure physical files. Access is limited to authorised persons only.
We retain health records for the period required under Australian law and professional guidelines.
If an eligible data breach occurs, we will notify affected individuals in accordance with Australian law.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies do not access personal information stored on your device. You can disable cookies in your browser settings, though this may limit website functionality.
Third-party advertising platforms may also use cookies or pixels in accordance with their own privacy policies.
Disclosure of Information
We do not sell or rent your personal information.
We may disclose your information: with your consent, to pathology laboratories or other healthcare providers involved in your care, where required by law, to protect our legal rights or safety.
If ownership of the business changes, personal information may be transferred under strict confidentiality arrangements.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We will respond within a reasonable timeframe. A small administrative fee may apply for preparation of records.
Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Contact
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at admin@roselazarusnaturopath.com.au