Terms of Service

Naturopathy is a complementary health modality that may include discussion of diet, lifestyle, functional testing, supplementation, and health education. Services are educational and supportive in nature and are not a substitute for emergency medical care or ongoing care provided by a medical doctor.

We do not guarantee specific health outcomes. Individual results vary depending on many factors including compliance, medical history, lifestyle, and individual physiology.

You agree to provide accurate and complete information regarding your health and to inform us of any changes to your condition. You acknowledge that you are responsible for your health decisions and for seeking appropriate medical care where necessary. If you are experiencing a medical emergency, you should call 000 immediately.

We require a minimum of 24 hours' notice to cancel or reschedule an appointment.

• Cancellations with more than 24 hours' notice: any deposit paid can be transferred to a new booking.
• Cancellations with less than 24 hours' notice: a cancellation fee equivalent to 50% of the consultation fee will apply. This amount may be retained from your deposit or invoiced to you if no deposit has been paid.
• Failure to attend (no-show): a fee equivalent to 50% of the consultation fee will apply. This amount may be retained from your deposit or invoiced to you if no deposit has been paid.

All fees are listed in Australian Dollars (AUD) and may be updated at any time. Payment must be made in full at the time of consultation unless otherwise agreed.

Online payments are processed securely through Stripe. We do not store full credit card details on our systems. By providing payment details, you authorise us to process payments for services provided.

If a payment is declined, reversed, or disputed without valid reason, we reserve the right to recover any outstanding amounts.

Due to the time, preparation and professional expertise involved in consultations, consultation fees are generally non-refundable once the service has been provided.

Deposits are refundable only in accordance with the Cancellation & Rescheduling Policy above.

Refunds will not be provided for change of mind after a consultation has taken place.

Where functional testing kits or practitioner-only supplements are ordered, refunds are not available once an order has been placed with the supplier or once goods have been opened, unless required under Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under Australian Consumer Law. Where a service is not provided with due care and skill or fails to meet consumer guarantees, you may be entitled to a remedy in accordance with the law.

Where functional pathology testing or practitioner-only products are recommended, you acknowledge that these services are provided by independent third parties. We are not responsible for delays, errors, shipping issues or laboratory processing times outside of our control.

All recommendations are made based on professional assessment and are not guarantees of outcome.

Information provided on this website, blog posts, social media platforms or downloadable materials is for general educational purposes only and does not constitute personalised medical advice.

Accessing or using this website does not create a practitioner-patient relationship unless you have formally booked and attended a consultation.

Your personal information is collected and handled in accordance with our Privacy Policy and in compliance with the Privacy Act 1988 and the Australian Privacy Principles.

By engaging our services, you consent to the collection, use and disclosure of your information as described in our Privacy Policy.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our services or website.

We are not responsible for outcomes resulting from failure to follow professional advice or from incomplete disclosure of relevant health information.